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The Serendipitous $1,100 Tweet

We’ve had many recent conversations with organizations about the potential value of using various social media, including Twitter and Facebook.  Often we use these two technologies as examples because,...

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How to Cure Social Media-Induced Headaches

When we talk to leaders who are considering the use of social media as a part of their organization’s practice, we frequently see a fundamental dilemma forming in their minds.  It usually starts with a...

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Information Fluency vs. The HPOA Hoax

A key fluency for any person or organization is what we call Information Fluency. For our framework we’ve defined it as The ability to efficiently and effectively gather, manage, and distribute...

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